DNCL Support centre

For Consumers Service

Canadian consumers calling from within Canada who wish to register their number on the National Do Not Call List (DNCL) or who wish to file a complaint by phone, fax, or teletypewriter, can do so by using the National DNCL service line by calling toll-free:

• By Phone: 1-866-580-DNCL (3625)
• By Fax: 1-888-DNCL-FAX (362-5329) - see Fax Registration Instructions
• By TTY device: 1-888-DNCL-TTY (362-5889)

For Telemarketers Service

By email only: support@lnnte-dncl.gc.ca

Unsolicited Telecommunication Rules

For questions or comments pertaining to the Unsolicited Telecommunication Rules (which include the National DNCL Regulations), please contact the Canadian Radio-television and Telecommunications Commission (CRTC):

By Internet:

• CRTC Inquiry Form

By Telephone:

• Toll-free telephone: 1-877-249-CRTC (2782)
• Outside Canada: 819-997-0313
• Toll-free TTY device: 1-877-909-CRTC (2782)
• Outside Canada: 819-994-0423

By Mail:

• Telemarketing Regulation
  c/o CRTC
  Ottawa, Ontario
  Canada K1A 0N2

Technical Difficulties:

If you are a Telemarketer and are encountering technical difficulties on the National DNCL Web site, please consult the Technical Assistance page

Contact the CRTC Access to Information and Privacy Coordinator:

To access your personal information held by the CRTC, or to submit an Access to Information request, contact our Access to Information and Privacy Coordinator:

• phone: 819-997-4274
• toll free: 1-877-249-2782
• email: aiprp-atip@crtc.gc.ca

For more information on privacy issues and the Privacy Act in general, contact the Privacy Commissioner:

• online at Office of the Privacy Commissioner of Canada
• toll free phone: 1-800-282-1376

For more information about your right to access, consult Information about programs and information holdings